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Frequently asked questions

  • Do I need experience to become part of Fantastic Services?

    Previous experience is preferred but not required. To perform some services such as gardening and handyman you might need previous experience, but for all the rest you’ll be off to the best start by simply having a strong desire to learn and the motivation and determination to succeed. All partners go through the same specialised training to deliver high quality services up to the Fantastic Services Standard. Thanks to Fantastic Academy and the technician induction courses, you will provide excellent customer service in no time.

  • I am not in the UK now, can I become a franchise partner of Fantastic Services?

    Yes, you can! You need to be eligible to work in the UK, share our vision and be ready to relocate. Just contact us to find out more.

  • What service can I start with?

    We offer more than 25 different services as part of the Fantastic Services Family. You'll be free to choose which one of these you want to specialise in.

  • What do I need to start with?

    It all depends on what type of service you're planning on delivering. The requirements for being a handyman are different from those when you want to be a cleaner, for example. We'll be able to advise you on the equipment and vehicle that you'll need. Regardless of your service, you'll almost certainly need some staff. So if you haven't already, it's time to consider finding a small group of people you want to work with. You’ll also need to:
    - Establish a company;
    - Get public liability insurance;

  • How can I join?

    All you need to do is fill in our franchise application form and we'll get in touch with you!

  • How will I get clients?

    We get them for you! We directly fill your schedule with work appointments. It is available online and easy to manage on your smartphone or computer at any time. It'll show you the jobs we've lined up for you for the following day. The factors that affect the jobs you'll be allocated are:
    - The areas you want to cover
    - Your skill level and qualifications
    - Your rating, based on client feedback and efficiency

  • Do I still have to handle all of the sales and customer service?

    Nope! We’ll take care of all that. There are hundreds of Fantastic Service advisers, sales, marketing and customer care specialists who’ll be working around the clock to source jobs for you. You’ll also find that any problems with customers get smoothed out faster than ever before. We want to make sure that customers come back and use you again as much as you do!

  • How much is the franchise fee?

    You'll find that we've designed our franchise fee to be accessible to even the smallest business. In addition, as you become an efficient franchise that delivers high quality service, you'll have the option of more and more work. This will speed up your return of investment. Remember - We don't charge you fees per lead. Take a look below at question 11 to see exactly what your franchise fee gives you. If you'd like a precise franchise fee, don't hesitate to fill in our application form to get in touch.

  • Do I need to pay everything at once?

    Not at all. We offer monthly repayment plans, available with zero interest charges. We have different packages according to your needs.

  • I want to start but can’t afford to buy equipment/vehicle for the type of service I need?

    We can help you get started easily. We offer a number of options for rental or lease of equipment, and a vehicle if delivering your service requires one. All you need to do is let us know and we'll be happy to discuss it with you. Vehicles though, are only available to partners, who are able to provide finance details for the annual payroll and wageroll and are subject to credit check before getting acceptance on a funding deal.

  • What does the Franchise Package include?

    Your franchise with Fantastic Services will include:
    - A guaranteed amount of work for you and your team each week
    - All the marketing materials you'll need
    - Branded uniform t-shirts
    - Product discount and negotiation assistance
    - Equipment on a lease basis
    - Full training
    - Loyalty commissions
    - Monthly awards for the best partners
    - Help with recruitment
    - Quality reports and bonuses!

  • What does the Franchise Package NOT include?

    Your franchise with us will not include the vehicles or the professional equipment. You need to own such. We’ll gladly recommend or provide to you what high quality professional equipment and vehicle is needed for your service in particular. We can offer you a personal equipment lease plan adapted to your budget.

  • Do I need to work in a particular territory?

    Your trading territory is not limited. You choose where to expand and grow.

  • Can I keep my existing clients?

    Absolutely. By becoming one of our partners you agree to work with us exclusively. You’ll need to let us know your current clients’ details so that we can notify them you’ve become part of the Fantastic Services Family, and you will provide services as part of the brand. These appointments will also be subject to your standard commission rate.

  • How do you distribute the jobs between your franchise partners?

    Jobs are distributed based on each partner’s availability, skills and certifications, and the preferred areas they want to cover. For example, if you've got the qualifications needed for major refurbishment, we'll offer you specialised jobs. In addition, the more flexible you are with working hours, the more work you will receive. Performance is also key. The more highly you're rated by your clients, the more return customers you will have.