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Frequently Asked Questions:
Am I going to be responsible for managing the cleaners?
Yes. As a part of your franchise package, we will assign a dedicated account manager to you who will consult you from the very start of your venture. On the other hand, you will be supported by the products we have built to help you manage your business.
Do the cleaners undergo any training?
Yes. They will be working under the Fantastic Services brand name which comes with a certain level of quality that has to be met. That is why we have designed an online training academy to speed up the process.
Am I the one who communicates with the customers?
Yes, communication is expected on your end since you will be working with regular clients. It all boils down to emailing, texting, and calling them.
How long does it take to establish a fully booked weekly schedule?
Usually this happens in a few weeks or so. The main factor here is meeting the clients' expectations by providing a quality service, thus having them use us long-term.
How many work hours will the cleaners have per week?
This depends on a few factors. For example, the amount of hours that they have declared that they'll be working in a week. Their personal performance is another important factor. Usually, the domestic cleaners can do up to 40 hours of work in a week in the busy season but they can do extra if they want to (and in case there's an available booking).
Will I have to dedicate a full workday for my cleaning business?
No, if you are well-organised and know exactly what you are doing, this venture could require a lot less than the traditional eight-hour workday. On the other hand, there are features we have created , that will make it easier to work outside your home if necessary.
About Fantastic Cleaners - part of Fantastic Services
Fantastic Services has grown a lot in capabilities and experience since its launch as a small cleaning operation called Fantastic Cleaners back in 2009. Starting with a staff of two cleaning specialists and a vision to fill a void in the cleaning industry, Fantastic Services now sustains a steady flow hundreds of thousands of clients and a franchise network of more than 300 partners. Staying true to the 360 degree happiness philosophy, including CRM integrated systems and franchisee engagement, the company is still doing what it set about seven years ago – providing simple and convenient solutions and setting new standards in the industry to make a change for both clients and partners.